A few simple things that keep lessons running smoothly for everyone. None of it is complicated — and if your circumstances are ever unusual, just talk to us. We’d much rather find a solution together than have you worry about it.
Booking your lesson
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Your payment saves your place
A lesson is confirmed once payment is made — that’s what holds the slot in the diary so nobody else can take it.
Changing a lesson
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Need to move a lesson? No problem — once
A booked and paid lesson can be rescheduled one time, to a new date within 7 days of the original.
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Just give us a day’s notice
Let us know at least 24 hours before your lesson and we’ll happily rearrange it with you.
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Very late changes can’t be refunded
If something comes up with less than 24 hours to go, or the lesson is missed, we’re not able to refund it — that time was held just for you.
Using your lesson block
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Blocks have a time window
A block of 4 is built for a month of weekly lessons, so please use it within 1 month. A block of 8 gives you 2 months.
On the day
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Try to arrive on time
We’ll always start as soon as you get here, but the lesson finishes at its scheduled time so the next student isn’t left waiting.
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Photos and video — only if you’re happy
We sometimes love to share a moment from a lesson, but we’ll always ask you first, and it’s completely fine to say no.
If we have to cancel
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You’ll never lose the lesson
If Oleksandra has to cancel, we’ll let you know as early as we can and find another time that works for you.